Frequently Asked Questions

Support and information for your PreSonus audio gear.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for audio interfaces and monitors?

We offer a 30-day return policy on most hardware. Items must be in their original packaging with all included software licenses unregistered to qualify for a full refund.

Do PreSonus products come with a warranty?

Yes, all new PreSonus hardware includes a limited one-year warranty covering defects in materials and workmanship from the date of purchase.

How do I access the bundled software for my device?

Register your hardware serial number in your MyPreSonus account to instantly unlock Studio One Artist and the Studio Magic software suite.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we ship directly to customers within the United States and Canada. For other regions, please consult our authorized international distributor list.